AI/MLCXOsNews

AI-Powered Support Automation Platform Capacity Raises $16M In An Extended Series C

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Capacity, the AI-powered support automation platform, has announced an additional $27 million in Series C financing, closing out the round at more than $38 million. These funds will be allocated to support new team members, enhance product capabilities and optimize Capacity’s robust support automation platform.

To date, Capacity has raised over $62 million. The latest round, which comes on the heels of recognition from the EdTech Breakthrough Awards, FinTech Awards 2021 and KMWorld’s AI50, was led by existing investors.

In tandem with Capacity’s 124% ARR growth year over year, the helpdesk automation market is projected to exceed more than $17 billion by 2024.

As businesses continue to invest in the tools and technologies needed to help people do their best work in the modern era, Capacity said that the company is well-positioned to empower teams to work productively and cohesively regardless of location.

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