Crust Technology has launched Crust 2019.12, the open-source Salesforce alternative for businesses. The release comes with new applications, such as Crust Service Cloud, along with a host of new features and improvements.

Crust Service Cloud, a customer service desk and alternative to Salesforce Service Cloud, is built on the Crust Compose platform. It is said to enable businesses to deliver faster and more personalised service to their clients, across multiple channels. Crust 2019.12 also includes Crust Corredor, the new backend technology for cross-application and federated workflow automation.

The new Crust CRM features optimized CRM pages layouts, improved quotes layouts and updated automation scripts, so that they work with the new Crust Corredor.

Additionally, the new Crust Compose (low-code platform) features record import and exporting, improved module builder improved layout in the page builder, improved calendars that now supports multiple event feed sources, colour coding, and filtering, improved reporting with new charts and chart options, new options for automation scripts, PDF previews as well as namespace selector.

Crust Technology said it has solved more than 100 issues since the last release, including enhancements and bug-fixes.