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Kintaba CEO Talks About Human-Centric Incident Response Plan

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Incident response is becoming one of the core areas of organizations’ strategies as they want to ensure business continuity in the aftermath of an outage or unforeseen incidents. It has become a topic of interest for both developers and C-level executives. Kintaba has created an incident management platform that lets companies of any size, teams as small as two or companies in the thousands, efficiently and easily respond to critical incidents within the organization. “We provide the full end-to-end process from declaration to collaborative response all the way through to postmortem writeup and distribution, and even the reflection afterward, when the team comes together to look back and learn,” said Kintaba CEO and Co-founder John Egan in the latest episode of Let’s Talk. This episode focused on the newly announced human-centric heatmaps that put focus on the most valuable asset of any company – people, as there are growing concerns around burnout as more responsibilities and roles are falling into the laps of developers and that exhaustion can impact efficiency, performance, and worst of all, business continuity. Egan also shared his views on why we should not put too much focus on metrics and SLAs. It was a great discussion. I hope you will enjoy it too. Please watch the video above of the show.

Here are some of the topics that we covered:

  • Introduction of Kintaba
  • What are human-centric heatmaps for incident response?
  • Why is Kintaba introducing them now? How do they work?
  • How are organizations approaching incident response wrong?
  • Why do we need Kintaba when there is Slack?

Guest: John Egan  (LinkedIn, Twitter)
Company: Kintaba (Twitter)
Show: Let’s Talk

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