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Lightstep Announces Intelligent Notebooks At Monitorama | Ben Sigelman

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Investigating incidents can be problematic and it is easy for SREs and engineers to get bogged down in the investigation process. The investigation of anomalies can quickly get expensive, and collaboration with others can be complicated. Lightstep Notebooks guides SREs and engineers through the entire analysis, from metrics through to the investigation. It is also collaborative and can be snap-shotted for future analysis.

In this episode of TFiR Newsroom, Ben Sigelman, Co-Founder and CEO of Lightstep, takes us through their recent announcement of Notebooks. On discussing the challenges of troubleshooting issues, he says, “People are getting drowned right now and are having trouble actually investigating things in a way that is collaborative and efficient. I think that notebooks and the way that we’ve implemented them go a long way towards resolving that.”

Key highlights from this video interview are:

  • Lightstep is predominantly focusing on managing complex multi-service distributed systems through the life cycle of an incident. Sigelman discusses their latest product in their portfolio, Notebooks, and how it compliments their second product, Lightstep Incident Response.
  • Sigelman describes how it can be difficult to set up a collaborative space to investigate potential real incidents. He explains how investigating an anomaly with metrics can be expensive and does not necessarily lead to understanding the issue. He describes how Notebooks help to streamline this process.
  • Observability has two main components to it, core monitoring and understanding changes in the monitoring and the causes. He goes into detail about how Lightstep’s Change Intelligence combines these two elements into one tool and how it fits in with Notebook.
  • Sigelman shares the two components SREs and engineers need to better handle these complexities with visibility in changes in the monitoring: intelligent ranking functions and having a tabular view showing the change before and after. He explains how Change Intelligence works and can simplify this process.
  • Although incident response can often be seen from a technology aspect, the business aspect also plays a role. Sigelman shares where they are currently on their roadmap and the benefits they have seen from joining ServiceNow. He discusses how they have been able to better understand business issues and the performance customers are having.

Connect with Ben Sigelman (LinkedIn, Twitter)

The summary of the show is written by Emily Nicholls.

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