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Majority Of Consumers Interested In Using Voice Assistants For Healthcare: Report

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Majority of consumers would like to use voice assistants such as Alexa or Google Assistant for their health and wellness needs, according to a new report.

Titled ‘Voice Assistant Consumer Adoption Report for Healthcare 2019’, the new report from Voicebot and Orbita is based on a survey of 1,004 U.S. adults. It says that 7.5% of U.S. consumers have used voice assistants for healthcare as of September 2019.

The report also highlights that 18-29-year-olds are the most likely to have used a voice assistant for healthcare-related services as compared to 45-60-year-olds who are the most bullish on the technology.

The 40-page report is claimed to be the first comprehensive analysis that considers how consumers are using voice assistants today for healthcare-related needs. According to Orbita President Nathan Treloar, the report explores features they’d like to see in the future, and highlights how provider and tech organizations have responded to the opportunity thus far.

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