Microsoft has entered into a 5-year deal with Coca-Cola Company to standardize the latter’s business operations on Microsoft’s cloud. With this agreement, the companies will utilize the capabilities of Microsoft Azure, Dynamics 365 and Microsoft 365 to gain new insights from data across the enterprise.

Major highlights of the deal:

• Coca-Cola is deploying Dynamics 365 Customer Service, the Power Platform and Microsoft Teams to all its employees, updating productivity with the enhanced security that runs across Azure and Microsoft 365 cloud services.
• Once deployed, new Dynamics 365 AI-driven insights and real-time dashboards will allow call center managers to monitor performance metrics for overall employee satisfaction scores and benefit from real-time insights into which call topics are driving scores.
• Coca-Cola is also rolling out Microsoft 365 and Microsoft Teams worldwide, equipping employees with a single hub to connect and collaborate across chat, calling, meetings and documents.
• As a result of the COVID-19 pandemic, Coca-Cola is leveraging Microsoft’s collaboration technologies to support the increased demand of a largely remote workforce.

“This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalized experiences as we network our organization,” said Barry Simpson, senior vice president and chief information and integrated services officer of The Coca-Cola Company.