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Observability Improves Revenue Retention: New Relic Report


As IT and application environments increasingly move toward complex, cloud-based microservices, technology professionals have bold plans to ramp up observability capabilities to get ahead of issues that could impact customer experience and application security. According to New Relic‘s 2022 Observability Forecast report, nearly three-quarters of respondents said C-suite executives in their organization are advocates of observability, and more than three-quarters of respondents (78%) saw observability as a key enabler for achieving core business goals, which implies that observability has become a board-level imperative.

According to the research, organizations today monitor their technology stacks with a patchwork of tools. At the same time, respondents indicated they longed for simplicity, integration, seamlessness, and more efficient ways to complete high-value projects. Moreover, as organizations race to embrace technologies like blockchain, edge computing, and 5G to deliver optimal customer experiences, observability supports more manageable deployment to help drive innovation, uptime, and reliability. The 2022 Observability Forecast found:

  • Only 27% had achieved full-stack observability by the report’s definition – the ability to see everything in the tech stack that could affect the customer experience. Just 5% had a mature observability practice by the report’s definition.
  • A third (33%) of respondents said they still primarily detect outages manually or from complaints, and most (82%) used four or more tools to monitor the health of their systems.
  • More than half (52%) of respondents said they experience high-business-impact outages once per week or more, and 29% said they take more than an hour to resolve those outages.
  • Just 7% said their telemetry data is entirely unified (in one place), and only 13% said the visualization or dashboarding of that data is entirely unified.
    Almost half (47%) said they prefer a single, consolidated observability platform.
  • Respondents predicted their organizations will most need observability for artificial intelligence (AI), the Internet of Things (IoT), and business applications in the next three years.

When asked about the top trends driving observability needs at their organizations, respondents said risk mitigation, cloud-native application architectures, customer experience, and adoption of open-source technologies were among the highest drivers. Challenges aside, respondents see observability’s bottom-line benefits and expect to deploy additional observability capabilities — including AIOps, alerts, and serverless monitoring — in the next three years (the report focuses on 17 capabilities in all).

Looking ahead, respondents foresee their organizations needing observability for a variety of trending technologies, including AI, 5G, and Web3. C-suite executives anticipate needing observability most for AI (51%), IoT (48%), edge computing (38%), and blockchain (36%) in the next three years.

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