In the wake of the ongoing COVID-19 pandemic, Walmart recently launched its AI-based Express Delivery service to deliver people the goods they need in less than two hours.
Be it a logistics algorithm that accounts for conditions or an alerting platform that prioritizes orders for 74,000+ personal shoppers, Express Delivery either uses AI systems already in place or the ones architected from scratch for its development, as reported by VentureBeat.
With its “resource optimization and vehicle routing” feature, an AI system can help determine whether a customer is eligible for Express Delivery. Another AI system can help ascertain which time slots and delivery slots are free, the report further said.
Express Delivery allows customers to order across more than 160,000 items from Walmart’s food, consumables and general merchandise assortment such as groceries, everyday essentials, toys and electronics. From the 100 stores since mid-April, the service will expand to nearly 1,000 stores in early May and will be available in nearly 2,000 total stores in the following weeks.
The retailer said that it will utilize its existing lineup of delivery providers to take orders from a store to customers’ doors. The service will cost $10 on top of the existing delivery charge. Walmart’s Delivery Unlimited customers will simply pay a $10 fee per Express Delivery.